Question 1

What exactly are the 16 AI Agents?

Accepted Answer

Sixteen specialized AI workers, each with one job: Phone Agent, Missed-Call Agent, Lead-Nurture Agent, Booking Agent, Reactivation Agent, SEO Agent, GMB Agent, PPC Agent, LSA Agent, Social Agent, Website Agent, Reviews Agent, Response Agent, Retention Agent, Reporting Agent, and Intel Agent. Together they replace 6–9 separate vendors.

Question 2

How is this different from an answering service?

Accepted Answer

An answering service takes messages. Our Phone Agent is one of sixteen agents that also texts, books, follows up, runs your SEO, manages ads, builds your website, collects reviews, and reports on everything. It's like hiring a 16-person team for the price of a part-time front-desk hire.

Question 3

How is this different from a marketing agency?

Accepted Answer

Marketing agencies charge $3,000–$10,000/mo and only cover 2–3 channels. They don't answer your phones, don't text back missed calls, and don't book patients. NeverSleep AI replaces 6–9 separate vendors with 16 AI Agents for $1,000/mo (founding rate).

Question 4

Will patients know they're talking to AI?

Accepted Answer

The agents text and reply on behalf of your practice — they don't pretend to be human. Patients who want a human get routed to your team immediately. Most patients love the instant response.

Question 5

What PMS systems do the agents integrate with?

Accepted Answer

Dentrix, Eaglesoft, Open Dental, and most major dental PMS systems. If yours isn't listed, ask — we'll make it work.

Question 6

Do they handle Google Ads and LSAs?

Accepted Answer

Yes — the PPC Agent runs Google Ads (search, display, remarketing) and the LSA Agent runs Local Service Ads (setup, verification, Google Screened badge, lead management, dispute resolution). Both are included. No extra ad management fees.

Question 7

What about patient reactivation?

Accepted Answer

The Reactivation Agent identifies patients who haven't visited in 6+ months and runs automated recall sequences via text and email. Most practices recover 15–30 lapsed patients in the first 60 days.

Question 8

How do you handle negative reviews?

Accepted Answer

Two layers. The Reviews Agent uses smart routing to send unhappy patients to private feedback instead of Google — so you can resolve issues before they become public. The Response Agent drafts professional, HIPAA-compliant responses to every review within hours.

Question 9

What about emergencies?

Accepted Answer

Emergency calls are detected by the Phone Agent and routed to your on-call contact immediately. The agent never tries to handle true emergencies.

Question 10

Can I cancel?

Accepted Answer

6-month initial commitment, then month-to-month. 30 days notice to cancel after the initial period. We keep you because the system works, not because of fine print.

Question 11

How long until I see results?

Accepted Answer

The Phone Agent captures its first missed call within hours of going live. Most practices see measurable results within the first week. Full ROI visibility by Day 30.

Question 12

What if I already have a good front desk team?

Accepted Answer

Perfect — your agents are their 24/7 backup. They catch the 38% of calls that go to voicemail while your team is busy with patients. They don't replace your team. They make your team look better.

Question 13

What happens during setup?

Accepted Answer

We do everything. You fill out a 15-minute form, join a 30-minute kickoff call, and approve the agents before go-live. Your total time investment: under 1 hour.

Question 14

Is this HIPAA compliant?

Accepted Answer

Yes. We sign a Business Associate Agreement (BAA) with every client. All data is encrypted in transit and at rest. We follow strict HIPAA protocols for handling patient information.

Question 15

What if it doesn't work for my practice?

Accepted Answer

That's what the guarantees are for. 10 captured calls in 30 days or your first month is free. 3× ROI in 90 days or we refund every dollar. 30-day love-it-or-leave-it. We carry the risk, not you.

Question 16

How many practices do you onboard per month?

Accepted Answer

We onboard in cohorts to ensure dedicated setup quality. Each cohort starts on the 1st and 15th of each month. Once a cohort fills, the next opening is the following start date.

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